We receive many customer support requests from customers who do not understand how to remove a theme. This results in 1-star reviews or negatively toned e-mails.
A common scenario is that a customer will apply a theme, then apply a separate wallpaper on the home / lock screens trying to remove the theme. This of course does not remove the hundreds of other themed elements, but they do not understand why and leave a negative review.
Related Menu or Feature:
Galaxy Themes app
Detail description of the Feature Request:
Add a “Remove Theme” option next to the “Reapply” option when you’re a viewing a currently applied theme. This will greatly simplify the process, and should put a stop to most of the technical troubles users have with removing themes.
Less poor user reviews, more positive customer experience.