Issue with Network Error After Installing Boot Video on BU8000

Smart TV
1

Dear Samsung Support Team,

I am facing an issue with my Samsung BU8000 TV after I installed a boot video for the welcome screen. Once the TV is powered on, it initially shows a network error message: “You are not connected to the internet. This feature requires internet connection.” After pressing “OK,” the boot video starts playing as expected, but the network error always appears every time I turn on the TV.

I would appreciate your assistance in resolving this issue. Please guide me on how to fix this so that the network error does not appear upon powering on the TV.

Thank you for your support.

Best regards,
[Jayesh choubey]
[officejayesh7@gmail.com]
[Your TV Model Number: BU8000]

2

Thank you for participating in the Samsung Developer Forum. However, this is not the correct forum for consumer product bug reports, questions, or concerns. This forum is for third-party developer issues.

I would recommend one of the following:

  • Use the Samsung Members app for feedback
    or
  • Go to https://www.samsung.com and, depending on your location, either
    • Click Support → Community (under Product Support)
      or
    • Scroll all the way down to the bottom of the page and, under Support, click Samsung Community

Because end user questions disrupt developer discussion, this thread will be removed soon.