I’ve been trying to find a way to penetrate Samsung’s profoundly impenetrable customer service wall purely to lodge a bug report.
This is the last step before I take it to Twitter etc, which might be the only chance I have of forcing this through.
I want to report the following bug, and know that it’s been lodged.
For the “Messages” Samsung app, currently on v10.1.40.109 (but has been a problem for a long time), Emergency messages cannot be copied. Messages can usually be copied by long-hold and then press copy. This doesn’t apply to emergency messages. This means that, when people are overseas in a country where they don’t understand the language, and they receive an emergency message, they cannot copy paste it into a translation app to understand what it says.
Obviously, since this has the potential to cause deaths, I want a fix issued.
Last time I received one such message was several years ago (and on different phone model). I recently received one today and found that for some reason this defect still isn’t fixed.