Restarting the problem app should be the first troubleshooting step that you want to do. This is usually effective in fixing minor app bugs. Here’s how it’s done:
- On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
- Once the Recent Apps screen is shown, swipe left or right to look for the Google Play Store app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.
Another way to force close an app is this:
- Open Settings app.
- Tap Apps.
- Tap the More settings icon (three-dot icon, upper right).
- Tap Show system apps.
- Find and tap the Google Play Store app.
- Tap Force Stop.
Play Store keeps crashing Fix #2: Soft reset your device
If nothing happens after force closing the problem app and Play Store keeps crashing still, your next move would be to soft reset your device. This will clear the system and refresh it.
To force restart your device:
- Press and hold the Power + Volume Down buttons for approximately 12 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
- From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Allow up to 90 seconds for the reset to complete.
- If Maintenance Boot Mode screen won’t show, then your device does not have it. Simply wait for the device to power down completely.