App crash while opening

Mobile
1

Hello, support.

Currently, I am facing an issue with Samsung devices My app keeps crashing while opening. we are getting abort crashes on Android devices that have Android 11, most of the time in Samsung devices like Samsung Galaxy Tab A(SM-T510). This issue happens only on Samsung devices can you please help me with this.

The stack trace is the following:

art_sigsegv_fault 0x00000000e244657c

art::FaultManager::HandleFault(int, siginfo*, void*) 0x00000000e24468c0

art::SignalChain::Handler(int, siginfo*, void*) 0x00000000b0a06efa

2021-09-02 08:44:44.840 11365-12500/com.precastsoftware.mTIM A/libc: Fatal signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x0 in tid 12500 (AsyncTask #1), pid 11365 (stsoftware.mTIM)
2021-09-02 08:44:44.897 11365-12500/com.precastsoftware.mTIM A/libc: crash_dump helper failed to exec
2021-09-02 08:44:44.840 11365-12500/com.precastsoftware.mTIM A/libc: Fatal signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x0 in tid 12500 (AsyncTask #1), pid 11365 (stsoftware.mTIM)
2021-09-02 08:44:44.897 11365-12500/com.precastsoftware.mTIM A/libc: crash_dump helper failed to exec
2021-09-02 08:44:44.840 11365-12500/com.precastsoftware.mTIM A/libc: Fatal signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x0 in tid 12500 (AsyncTask #1), pid 11365 (stsoftware.mTIM)
2021-09-02 08:44:44.897 11365-12500/com.precastsoftware.mTIM A/libc: crash_dump helper failed to exec

2

Hi,
You can check the following stack overflow conversation which is similar to your error.
Android Fatal signal 11 (SIGSEGV) at 0x636f7d89 (code=1). How can it be tracked down? - Stack Overflow

How to solve Android Fatal signal 11 (SIGSEGV), code 1, fault addr 0x0 in tid xxxxx (Thread-X)? - Stack Overflow

“Fatal signal 11 (SIGSEGV), code 1 (SEGV_MAPERR)” native fault during C# exception handling on ARM64 devices · Issue #3112 · xamarin/xamarin-android · GitHub

Hope this will help you to solve your problem.

3

Hi @spacelinkers
I tried all the above solutions. Unfortunately, that could not help me.
Here is the more log adblogcat.txt (468.2 KB).
Kindly help me out.

Thanks in advance,
Balakrishna.