Samsung Galaxy A10/A20 Face Recognition Biometrics Crashing

Hi. We are developers from an Android application.

Since some days ago, we are having many users complaints about phone rebooting at the moment Biometric dialog is displayed for our app, for those that have Face Recognition feature enabled.

All complaints come from users with this phone ->
Samsung Galaxy A10 with recent Android 10 update

(EDIT) We are having now complaints with A20 Model about same issue

We have tried with different applications from the store and in all cases result is the same, phone rebooting. For example -> This one

Attaching Crash logs -> biometrics_crash.txt (32.7 KB)

Is there any known issue with this? Thanks!

Hi,
Welcome to this community.
Please report your issue through Developer Support channel.

Thank you.