White screen on failover

Samsung Developer Program
1

Hi,

We are displaying FIDS information in an airport using the Web browser capability of Samsung PH43F with firmware version 2131.

When the internet connection is interrupted, the URL address should failover to another address in order to display the correct information, but a white screen is being displayed instead.

After reboot, the intented information is being correctly viewed on the page.

This is quite urgent and any information that might solve this issue is appreciated.

Thanks.

2

You are probably better off asking this at the Smart TV seller portal sign in with samsung account and the Support tab 1:1 Enquiry. That is where the Smart TV support is handled.

If you don’t get any assistance there you can open a Developer support request but it would be much quicker to go through the Smart TV support.

I wish I could help better.

Ron
Samsung Developer Program