Hello! This is the Galaxy Store Seller Portal team.
Thank you for using Seller Portal and for your continued interest.
We inform you that we will be discontinuing Tizen Watch service on Galaxy Store. The termination of Tizen Watch service will proceed according to the schedule below; after September 30th, 2025, Tizen Watch service will be completely suspended. Please refer to schedule and details below.
–Tizen Watch Service Termination Schedule–
| Schedule | Contents |
|---|---|
| September 30th, 2024 | Suspension of Tizen Watch paid content sales and new downloads |
| November 30th, 2024 | Settlement of Tizen Watch paid content sales |
| May 31th, 2025 | Suspension of new downloads for Tizen Watch free content |
| September 30th, 2025 | Suspension of re-downloading of pre-purchased content from Galaxy Store and termination of Tizen Watch service |
–Details–
| Schedule | Contents |
|---|---|
| ~ September 29th, 2024 | Please change For Sale status of Tizen Watch paid content to Free Content or Suspended |
| September 30th, 2024 | Tizen Watch paid content with For Sale status will be changed to Suspended |
| May 31th, 2025 | All Tizen Watch content still with For Sale status will be changed to Suspended |
–FAQ–
Q1: What is the settlement procedure?
A1: For Tizen Watch paid content sold before September 30, 2024, the expected settlement will be the end of November 2024. However, if the amount to be settled is less than $10 USD, it may not be settled due to fees incurred during remittance.
Q2: How long can users who purchase Tizen Watch paid content use that content?
A2: Users can continue using paid content unless the user deletes it from their device. Previously purchased paid content can be re-downloaded through the Galaxy Store until September 30, 2025.
Q3: If a user who purchased Tizen Watch paid content requests a refund due to the discontinuation of sales, should a refund be provided?
A3: Under the Galaxy Store Terms of Use, we have no obligation to provide refunds due to service interruption.
If you have any questions, please visit Seller Portal > Help > Contact us for inquiries.
Thank you,
Galaxy Store Seller Portal Team