SmartView SDK Application.install() method not working

I am using the iOS SmartView SDK extension library as a sender app as detailed here. But I am not able to get the app install screen to open through the library.

I create an application instance with Service.createApplication(). If the app is already installed and I call application.connect() it opens the app as expected, however if the app is not installed and I call application.install() nothing happens. The documentation states “This will only bring up the installation page on the TV”, which is exactly what I want to happen, but nothing happens on the 3 tvs I have tested on.

We have found that the install() method works correctly on these two TV models:


And does not work on this TV model: