App suspended - Infringement report of intellectual property rights

Seller Portal
#1

Hello, I got this email today:

I do not get way I am getting this e-mail:
1 - My apps says it is an Unofficial product, and that it is developed by a third part;
2 - The app uses an oficial API, and it is in the app description;
3 - There are other apps on the Galaxy Store with the same functions and they did not got suspended…
4 - If the are complaining about “intellectual property rights”, they should have complained about it on the app rewiew.

What sould I do? please?

#2

I am trying to open an 1:1 Enquiry, but I always get redirected to samsung.com

#3

If you use anything with Google, Facebook, Twitter etc. It usually gets tagged for IP Infringement.

All the seller support links are broken, they are working on restoring them Link Deleted

If you don’t get a good reply in a couple days let me know. I can ask about it.

Edit: The direct link was wrong, I am trying to get a corrected one.

Ron
Samsung Developer Relations

1 Like
#4

Hello, I didn’t know that. Thank you!

#5

There is usually and Open Source license that you can attach when you use Google Services.

Ron

1 Like
#7

I wrote detailed instructions on submitting a store support request in this thread Seller Portal 1:1 Enquiry Link

Ron
Samsung Developer Relations