TV QN55QN85CAG
Soundbar HW-Q800C (connected with TV over Wi-Fi)
TV OS: Samsung Tizen OS v2020
If I do any of the following things while watching YouTube or Netflix (the only apps I tested):
- Short press (not holding) the remote Voice Assistant button
- Hold the remote Voice Assistant button, don’t give any commands and let it go
- Say “Alexa” and don’t give any commands
the follow sequence of events will happen:
1 - I will hear the chirp/notification sound (The sound it plays so I know the Voice Assistant is listening for a command).
2 - The volume of the content I’m watching will get lowered.
3 - After a few seconds the Voice Assistant will stop trying to listen for commands.
4 - The volume of the content I’m watching will get back to normal.
5 - The buttons I circled on the following image will stop working on the app currently opened.
(The Return button works only if held down for a few seconds, summoning the “Close app” function)
This happens when Voice Assistant is summoned by mistake: when I press the remote Voice Assistant button by mistake or when Alexa thinks it heard me say “Alexa”. Usually happens with a frequency of once in a watching session.
I managed to find out a few ways of getting the remote to work as expected when this happens:
- Hold the Return button for a few seconds, summoning the “Close app” function. Then I can open the app again.
- Press the Home button to exit the app. Then I can open the app again.
- [Best alternative] Hold the remote Voice Assistant button and say “Stop”. (Usually this also pauses the content I’m watching, but then I can just resume the content)
I’m sure there are people that also have this issue but couldn’t understand what causes it and how to get the remote to work again. Very frustanting.