Commercial distribution requests are always under review

We submitted a commercial distribution request last week and it has been under review so far, preventing our game from being uploaded. The review time has exceeded 4 working days. How can I speed up the review progress?

Verifying all of your information can take a few weeks, and there is nothing you can do to speed up the standard process.

You can open a Seller Portal support request to ask about your status: From Seller Portal, click Help → Contact us . Then, click Contact us at the Customer Center located near the bottom of the page (if a pop-up with “Did you mean [Samsung US | Mobile | TV | Home Electronics | Home Appliances | Samsung) appears, close the pop-up).