On my S22 Ultra the “Smart Suggestions” text comes from the Title text, not sure what phone they are testing on? And yes, the word “On” is always blue! And they are using the Sub Text color as the background color for the suggestions! WTF? There is no way any theme could be approved with the problems on this screen.
However you are correct in that there are a ton of issues that Samsung isn’t fixing… maybe that’s why support is offline, they don’t want any nbew problems reported!
I have a theme rejected again today… it worked in A10 and A11 but has failed 10+ times trying to convert to A12. I started converting this theme in Feb and they still find new screens to reject.
And the biggest issue to me is that the testers and their management find the most obscure screens that no one would use to test, and they know the app or GTS is faulty, but they reject our themes. So they know there is a bug but they reject anyway. In your example above, they have to know this is a bug, so they chose to test and reject your theme KNOWING you cannot fix this.
I think Samsung forgets that we actually PAY THEM. Yes, they provide the software and the means to sell, but they collect a lot of money from us! They forget that in additon to phone customers, we are customers too!