eSIM download does not work on Galaxy S20 since Android 11

Mobile
1

Hello,

We are developing an application that downloads eSIM profiles. Since Android 11, we have an issue on Samsung S20.

  • Galaxy S20 without any eSIM profile installed: fails to download
  • Galaxy S20 with an eSIM profile already installed: works well
  • Google Pixel: works well in all use cases

It works from the system obviously, but we are doing it from an application.

When there is no profile already registered on the device, the eSIM download request responds with
EMBEDDED_SUBSCRIPTION_RESULT_RESOLVABLE_ERROR (1)
In this situation, we prompt the user by calling the startResolutionActivity, but this fails even if the user allows the access to the eUICC profile.
It was working with Android 10.

Would anyone have a way to make this work?

Thanks,
Johann

2

Hi Johann,
We are communicating with respective team regarding this issue.

Thank you.

3

Hello,

Do we have any update regarding that issue?

We have the same problem on S20 Android 12, onActivityResult is returning Activity.RESULT_CANCELED even if we accept the request.

Thanks

4

Yes, from our point of view, this issue was fixed with latest versions of the OS & firmware.

Regards,
Johann