How to deal with non-constructive reviews?

Watch Face Studio
1

Usually, those 1-star reviews are from users who simply say “Doesn’t work” or “Doesn’t install” without providing any further details.

Both the Companion app and Watch faces are tested on multiple devices using Watch Face Studio’s “Run on Device” feature, Android Studio with Wi-Fi pairing (physical device), and an emulator.

Additionally, other people test both apps with promo codes, so these issues are not due to the app itself.

From what I’ve seen, these negative reviews stem from the following reasons:

  • When they tap install, it doesn’t appear on their watch (fixed by turning Bluetooth/Wi-Fi off and on again on the watch) - a Google issue.
  • They are prompted to pay again on the watch (a synchronization issue; impatient users don’t wait a minute or two) - another Google issue.
  • Users ignore the installation guide, which states that after installation, they need to activate the Watch Face by pressing “+” and selecting it from the download section on the watch.

All of these, and many more issues, are not caused by the Developer (nor can they be fixed by us), yet we still receive 1-star reviews from impatient and uninformed users.

2

Hello. I’ve had this problem since the first day and I don’t find it important anymore. Today I had a comment … cannot be downloaded. I wrote that I cannot influence this, Google provides download. I always answer if there are any problems, with comments how does not work, do not work, etc. I write you should send me an email with the problem. 99% of these answers never.

2 Likes
3

These non constructive reviews are there on my evsry watchface since last 3 years.

In past i used to reply each review. Now i dont even read or bother to reply such reviews for last 7 months. And my mental and inner peace has flourished.

I have stopped giving power to these trolls . who have a smart device but not the IQ to understand how it works and cannot understand basic things of how to install a watch face.

The more you reply such comments the more power you give to these knd of people.

Some when you dont reply then send you an email trying to finger you but its best to just block those emails as well