Issue with Requesting Commercial Seller Status on Galaxy Store

Hello,

I am trying to register my app on the Galaxy Store, but I encountered an issue when requesting Commercial Seller status. My account is currently listed as a Private Seller (Free Distribution), and when I try to submit Android content, I get the following message:

“To sell Android content, a status change to corporate Commercial Distribution Seller is necessary. If you are not a corporate Commercial Distribution Seller, existing Android content will be discontinued and you will not be able to register Android content. Request Corporate Commercial Seller from your profile.”

However, I am having trouble accessing the request page or uploading the required documents. I would appreciate it if you could guide me through the process or let me know if there is a known issue with account upgrades.

Thank you in advance for your support.

This always appears

Cancelled E-Mail address from Seller Portal. Please re-enter.