The remove test lab is not working at all, when I reserve a device and click start. It doesn’t download the file like it’s supposed to, it just closes the window 
Be sure you have the correct requirements and read the User Manual
Be sure you have a hub that is close. If you have a distance hub and it is too slow it will disconnect.
If you still can’t get it to work open a support request.
Hope that helps,
Ron
Samsung Developer Relations
The new remote test lab doesn’t download any files; at least on Windows 10.
Try clearing cache, rebootingand trying again. I never have problems so it’s got to be something with your setup.
thanks for the replies,
I literally just waited a day and tried again and it worked!
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I forgot to mention that. These are real devices and if the previous tester screwed something up they have to be reset… Usually the next morning.
Ron
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