Samsung Sensor SDK - SDK Policy Errors

I’m working on a WearOS app that uses the Samsung Health Sensor SDK. Despite being approved for partnership and affirming our package name and signature with them in a private support ticket, we are still getting SDK Policy Errors when trying to access the SDK.

The support responds only once a day and we’ve been communicating for many days, I’m awaiting further response from them. I figured in the meantime I would post here to see if anyone else has had a similar experience and maybe there was some solution anyone might be able to recommend?

Hello,

Please report this issue to the Developer Support for 1-on-1 communication.
It will solve your problem faster.

Thanks
Shamima
Samsung Developer Program Team