Hello, I have an app and some users are complaining that the app breaks while trying to complete a task… I analyzed the problem and found out that the application breaks on this line:

tizen.sound.setVolume("MEDIA", 0.5);

The complaining comes only from users from Galaxy Watch 3 and Galaxy Watch Active 2. On my device (Gear S3 BT) it works without any problem…
The curious part is that the app was working before…

Does anyone have any ideas of why?

Thank you for your time!

There was an update for Tizen November 11, 2021. I don’t see anything in the release notes that would affect media but it is possible that affected it.

That should have forced a reboot but you can ask those to try to reboot by pressing on the power key until it says rebooting (about 15 seconds).

That is the only idea I have.

Samsung Developer Relations

Hello, I’ll try that…