App not in 'do not sleep' list

We have an App that connects to a wristband using BLE. The App must be always active so the wristband can raise alerts when the user needs help. The App works fine on most phones as long as the App is disabled from sleeping in the ‘do not sleep’ list. On Samsung phones the App does not show in this list.

I have published the App on the Samsung App store but did this did not make any difference.

The App name is Acticheck

I’d suggest you open developer support request about this. I’ve seen this pop up on the discussions before and never really seen it resolved.

Hopefully they can escalate this as it seems like a crucial item for your app.

Samsung Developer Relations