I am employed at a company working on an app which in some circumstances need to perform continuous iBeacon monitoring in the background (in context of a foreground service).
In order for the iBeacon monitoring to not get killed, we instruct our users to add our app to the “Never sleeping apps” list. However, we are hearing from many customers that when they go to “Never sleeping apps” in Setting and click the plus button, our app doesn’t appear in the list and thus it is not possible to add it to “Never sleeping apps”.
In our own testing, we have reproduced this problem on multiple Samsung devices including the S20. We usually have to to uninstall → install the app a couple times before it appears in the list of apps which can be added to “Never sleeping apps”.
Is this a known bug (and is a fix on the way)? Or is there some workaround? It’s terrible to tell our customers to uninstall → reinstall the app until it appears in that list.