App Review Delayed

Is there anyone from the Samsung team who can help us understand the reason for these app review delays we are currently experiencing? Our app updates and reviews have been delayed for more than a month, and we have not been given any explanation as to why only our apps are facing these delays in review and approval.

Can someone from Samsung assist us in this matter? We are also not receiving any solid response from customer support. These unprecedented app review delays are causing severe business losses for us.

Please support us.

Hello pir313,

The Seller Portal team does not share this information with us. You will need to contact the Seller Portal team directly for the exact reasons (click Help > Contact us, then click Contact us at the Customer Center [near the bottom of the page]. If a pop-up with “Did you mean samsung.com?” appears, close the pop-up).

Please be sure that your apps comply with the following: