Is there anyone from the Samsung team who can help us understand the reason for these app review delays we are currently experiencing? Our app updates and reviews have been delayed for more than a month, and we have not been given any explanation as to why only our apps are facing these delays in review and approval.
Can someone from Samsung assist us in this matter? We are also not receiving any solid response from customer support. These unprecedented app review delays are causing severe business losses for us.
The Seller Portal team does not share this information with us. You will need to contact the Seller Portal team directly for the exact reasons (click Help > Contact us, then click Contact us at the Customer Center [near the bottom of the page]. If a pop-up with “Did you mean samsung.com?” appears, close the pop-up).
Please be sure that your apps comply with the following:
Hello Konni, we are also facing this content review delay issue on all app updates since June 2024. We also contacted the the seller portal team, as you have suggested above, multiple times, but unable to find out any reasons for these delays. We have no other medium to get support from Samsung Seller Center. Please help us, we know where to get support for this issue and fix it.
We also facing the same app review delayed. We are commercial corporate seller with Samsung Galaxy Store. We start facing these app review delays issue since June 2024. We have contacted the seller center review team multiple times to share the reason for these delays but the never gives us the reasons behind it. They always response our queries with to wait for the review to complete, that some times took 2 months to get any response on our app update review. Please anyone, from the developer or Samsung support team, help us on this issue.