I have an app that has been on the Galaxy Store for a while now.
Most recently I have been receiving e-mails from users that the app is ‘crashing after a while’ - which I was unable to replicate initially, in addition to that other users were reporting that the app would ‘crash sometimes’.
After further investigation and collecting logs from some (super amazing and helpful) users I was able to see that the app was getting killed due to the watch’s memory (low) available.
I then started to recommend the following:
- closing recent apps
- disabling auto-detection of workouts
- using a watch face without too many graphics/info
- restarting the watch
But let’s all agree, that is far from ideal.
Lastly, I have found that other ‘sports tracker’ apps have been having very similar issues. The app has been developed using TizenOS “webapis” (html/js) if that is of any help.
What do you guys recommend?
How should I move forward here?
Thank you very much in advance.