Cannot change country

Galaxy Store Seller Portal
1

Hi, I’m trying to register an account to publish apps, but the country is stuck to USA. I saw lots of people have the same issue so I tried sending a ticket.

I cannot send a ticket because I get this error

Screenshot 2025-04-20 at 11-04-33 Samsung Apps & Services
Screenshot 2025-04-20 at 11-04-33 Samsung Apps & Services760×528 10.3 KB

If I use the general “contact” button, it takes me to a page where there is support for phones and other consumer products. I am a developer.
Help?

2

Hi tl99live,

Welcome to the Samsung Developer forum!

The country /region in your Samsung account profile determines the country/region in your Seller Portal profile.

If you have not completed your Seller Portal account registration, update the country/region in your Samsung account profile and then complete your Seller Portal account registration.

If you have completed your Seller Portal account registration, you will need to delete your Seller Portal account, update the country/region in your Samsung account profile, then re-register for a Seller Portal account.

Please see this post https://forum.developer.samsung.com/t/i-cant-change-the-country-when-registering/39424/2 for more detailed information.

1 Like
3

Thank you. Feel free to remove this thread. Thanks.