The support tickets we have submitted have either gone unanswered…or we received a reply 2-3 weeks later that demonstrates that our question wasn’t understood, or the answers were so very basic and lacking in detail that they were worthless.
Is paid Samsung Developer Support available? We have questions about the capabilities of the camera on the Galaxy S Series lineup that we have been unable to solve. After months of testing and experiments, we have made progress (even getting beyond what anyone in numerous developer forums has said is possible). However, we have come up on a roadblock. We aren’t sure if it’s our coding error or a hardware limitation.
We are willing to pay, but don’t know if that is formally available from Samsung. If not, we are willing to make private arrangements with an internal Samsung developer, too.
Anyone here know if paid support is available or how to get our questions answered promptly by a internal Samsung developer with in-depth knowledge?