Question about testing the app

Galaxy Store Seller Portal
1

Hello,

We have received a third rejection after the moderation of our mobile app, and we are trying to understand the reason.
We have already provided a test user account, and we can log into the app and perform testing with it.
Also, following your recommendation, we provided a video showing how we conduct the testing.

You sent us the same recommendations as before (please see the attached file), but we have already addressed them, and you are sending us exactly the same file with the same recommendations again.

Our content ID: 000008261898
App name: Omnypay – Money Transfers

We would greatly appreciate a detailed response so that we can understand the reason and successfully publish the mobile app, which is already being used by people.

2

Hello gazimova,

The Seller Portal team does not share this information with us. You will need to contact the Seller Portal support team directly for more information.

To contact the Seller Portal support team: from Seller Portal, click Help > Contact us, then click Contact us at the Customer Center (near the bottom of the page). If a pop-up with “Did you mean samsung.com?” appears, close the pop-up.

You may need to ask them more direct/specific questions to get the answers you need. For example, were they able to use the test account provided to perform testing? What else would they like to see in the video? What additional information can be provided to help them successfully test your app?