So on Friday I submitted a question to the Seller Portal reporting an issue with the Theme app, and they closed it this morning because they want more info. Why am I not able to respond to that ticket and ask what they actually want, because the email is a generic rejection? I provided multiple STP and APK files, and screen shots of the problem and screen shots of the error message. Any intelligent person would be able to research the issue.
But I cannot respond, I have to open a completely new ticket with all of the exact same information! I don’t get it? Am I doing it wrong