Remote Test Lab not connecting in Tablet

[luu.td]

Only the tablet has this error, When I open it, its always stuck on this screen, the rest of the phones are working normally

[r.liechty_SDR]

@luu.td

Only the tablet has this error, When I open it, its always stuck on this screen, the rest of the phones are working normally

I’ve seen these issues on other devices too. I think sometimes the devices need to be reset. If you still can’t access it today use the Provide Feedback from the bottom on THIS PAGE for the RTL team.

Ron
Samsung Developer Program

[luu.td]

I cann’t login. Why??

[r.liechty_SDR]

Can you log into Samsung Developer Program and Samsung Account? Just not RTL?
Can you log in an incognito window.

I think we need to open a support request but I need to know which place to open it and that will tell me.

Thanks
Ron
Samsung Developer Program

[luu.td]

I can log in SamSung Testlab but can’t use SamSung Galaxy Tab A.

[r.liechty_SDR]

Usually that is because the remote device needs to be reset but you shouldn’t get that error just a not connect error.

Please report this to the RTL team in their Provide Feedback form at the bottom of the page. Be sure to include the time it happens and your equipment.

Ron
Samsung Developer Program