Samsun Pay in app payment release

Hello, I have an app and I integrated Samsung pay in it. I created a service and app with their details in Samsung Pay portal.
I tested the app and the payment worked without any issue. After this, I requested a service approval from the relationship manager and my service is now approved.
When I try to edit the service info, I’m getting this
# Service approved

Service is ready to be released. It’s not editable.

I pushed the app to the store but users are getting this error message when they try to pay using Samsung Pay “This app isn’t supported by Samsung Pay”
My service is approved and I’m using it’s id in my code.
What is the reason of this error? and how can I solve it

Hello,
Welcome to Samsung Developer Community!

Your mentioned error can be happened for many reasons. We need the dumpstate log of the issue to find out the root cause of this error.

If you can reproduce the issue on your end or manage the log from your user, please send it to us in our developer tech support channel.

Thank you,
Jakia