I realise these forums are not the customer support channel. But customer support are not providing any customer support and but I’m hoping someone in dev or product management in Samsung Health might be able to help me and an increasing number of Samsung Health/Wearable users with our continued dissatisfaction with the broken and inaccurate sync between Strava and SHealth?
I’m not going to repeat the whole saga here, but if I could direct you to the following link, you’ll find twenty pages of dissatisfied users; all feeling that Samsung are taking little to no interest or accountability for working with Strava to get the issue resolved.
I think more than anything else, some response from yourselves or the right contact (I think the Head of Product is/was Steven Judge) on the forum may be useful reassure that the matter is being looked into - the responses from the customer service team range from unhelpful to complete gibberish!
Thanks in advance!