Good day, some time ago I wrote on the forum about an error in the health application.
It’s hard for me to describe it in English. my english is not good but i hope you understand
The Samsung Health app does not display heart rate data between 11:00 pm and 12:00 am if a person sleeps, the data is not displayed for that hour.
But if a person is awake until 11:20 pm., then the recording in the application is written there and ends, for example, at 11:21 pm. before the person falls asleep. after half a night, even during sleep, he records normally further. the error is only in the period between 11pm-12am.
thank you very much for your understanding, I have asked several people and they have the same error. I live in the Czech Republic.
Or who should I contact about this issue?
I believe there is a new Health update that is to be released soon that addresses several known issues.
However this is not the right forum for reporting this.
I would recommend you use the Samsung Members App for feedback
go to https://www.samsung.com and depending on your location
either → Click on Explore Tab → Click on Community
Scroll all the way down to the bottom of the page and under support is a link to the community
Samsung Developer Community
hi thank you, I wrote him about two months ago. they only wrote that I should do a factory reset. that’s what I did, of course, but then I checked on Samsung member, and more people said they had the same problem. so nobody does anything about it. and it’s quite funny that such a mistake happens in such expensive devices and in such a company. it’s a small mistake, but it is. Thank you for your time, I hope they fix it sometime.
Check for a Samsung Health update, I was told one was released today.
Let me know if it is fixed.
Samsung Developer Relations
hello, thank you for the information, the update is not yet available in my country. I wanted to download it with the apk, but I can’t install it for security reasons. I will have to hold on. thank you, I will inform you then.
Greetings and I wish everyone a merry Christmas and a happy new year. so the latest version of Samsung health solved the problem. thank you