We submitted our TV app for review well over a month ago, and nothing has happened so far (status says ‘testing’, but our analytics show no-one has opened the app since submission). A week ago we send an inquiry about the status of the app via 1:1 Q&A and we are still waiting for a response.
What is a typical review time? A month deep and zero activity suggests to me that the process broke down somewhere, I can’t imagine this being the normal/standard experience.
With no answers from 1:1 Q&A, is there an alternate way to get a status update?