App review time 3 months and counting

Seller Portal
1

We submitted our TV app for review well over 3 months ago, and there has been very little progress (last status update is dated from 3 weeks ago, still says “Testing” or “Reviewing” depending on the model group).

When asked about this, 1:1 Q&A say they are experiencing delays due to covid-related contingencies. That’s understandable to a point, but 3 months seems extreme - and with no resolution in sight. Our last request to 1:1 Q&A has been pending for a week without a response.

For reference, Samsung claims that the certification process should take about 4 days (see Certification Process | Samsung Developers)

We are discouraged that after spending substantial resources putting together a quality app, we are unable to put it in the hands of end-users.

Is anyone else seeing such drastic delays?

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2

We are experiencing a 2months “testing” as well. The 1:1 is not helpful at all.

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3

I’ll see if I can escalate this but the TV App Seller Office is not something I can deal with directly.

Thank you for your patience.

Ron
Samsung Developer Relations

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4

I did contact someone within the TV Seller Office and they will investigate it. Hopefully they can reduce the times or send out a notification of any delays.

Ron
Samsung Developer Relations

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5

Thank You! Hopefully we will hear from the TV App Seller Office soon.

I will post back here with progress updates

6

We did hear back from the TV Seller Office, and our app is now approved (at least for model groups 2019 and higher). Thank You!!

As a side note, hopefully this process improves. I think we can all agree that 115 days to get through review is wild, especially in the world of apps where things move fast and time-to-market is a huge factor

7

I believe this was taken to a high level and submissions should a much better response time from now on.

Thanks for bringing this to our attention.

Ron
Samsung Developer Relations