Does anyone know how to change the userid/email on the Samsung seller portal log in screen? the person who managed that account has left the company and we want to change it to another email address? I see where we can change the password, but not the email…Let me now if you have experience here.
Hi andy2,
You must change the email used in the Samsung account (see https://www.samsung.com/ca/support/mobile-devices/change-email-samsung-account/). Once you have updated the email for the Samsung Account, log in to Seller Portal using the new email address.
Hi Konni. The person who managed the account, left the company. We cannot reach this person and we need to change their email in the Account Profile. Is there a process you have that can help us here? I would greatly appreciate.
Hi andy2,
The easiest and quickest way to transfer the account is if you can log in with the existing Samsung account. So continue to try and reach this person.
However, since you don’t have access to that account, you will need to create a new Samsung account and Seller Portal account. Then send a support request to the Seller Portal team and work with them to resolve this issue.
Can you tell me how to reach the Seller Portal Team so I can put in the request?
Hi andy2,
You will need to log in to Seller Portal. If you have another Seller Portal account you can access, you can use it. Otherwise, you’ll need to create a new one.
To contact the Seller Portal team: from Seller Portal, click Help > Contact us, then click Contact us at the Customer Center (near the bottom of the page). If a pop-up with “Did you mean samsung.com?” appears, close the pop-up.
Konni…really trying to get this solved. I did reach out to the Seller team and I have attached what they said. I am either trying to get them to help me change the password on one of the accounts that I don’t have access to or help me to consolidate the accounts. Perhaps they don’t understand what I am asking…Can you help?..andy
Hi andy,
For privacy concerns, I deleted your image. Since you can’t reach the owner of the Samsung account that is being used, I think you may need to find a way to legally prove your ownership of the apps in the account to the Seller Portal team.
I am going to reach out to you in a private message to continue this discussion.
ok…I know we can do that. I can have our CEO write a letter if that helps.