Hi, many of our audience (using Samsung phones and tablets) reported that they can’t play our DRM videos. Our videos have Winevine security level HW_SECURE_CRYPTO for both video and audio. They can be played on many Android devices (from Anroid 12 above), on iOS (using Safari) and Windows (using Edge).
Device Details:
· Model: Galaxy A02 (Android 11), Galaxy note 20 ultra (Android 12, 13)
· Chrome Version: newest update
· Widevine Level: L1 supported (verified via DRM Info app)
Issue: When attempting to play DRM-protected content in Chrome/Brave with hardware CDM requirement (security level HW_SECURE_CRYPTO), playback fails. However, the same content plays successfully on other Android devices (e.g., Xiaomi Redmi Note 9 Pro, Android 12) in Chrome browser.
Technical Context:
· Content uses Axinom DRM with Widevine
· DRM policy requires hardware CDM (HW_SECURE_CRYPTO)
· Device supports Widevine L1, but browser appears unable to access hardware CDM capabilities
· Same content plays correctly in Chrome on other Android devices
Questions:
-
Is this a known limitation for Samsung devices where browsers cannot access hardware CDM?
-
Are there specific configurations needed to enable hardware CDM access for browsers?
-
Is this behavior by design for security reasons?
Any insights from developers who have dealt with DRM implementation on Samsung devices would be greatly appreciated.