Most of the VOD assets are throwing Media codec exception -2006 on specific devices like Samsun S21, S9 and S6 tab

Mobile
1

We are currently facing an issue in MediaCodec exception after a playback of particular Widevine DRM encrypted asset for more than 5 mins. After the 5 mins of successful extended playback we could see the below mediacodec exception

04-06 15:35:01.469 4339 25665 E wv_dash : Trustlet did not send a valid return code: 0xd
04-06 15:35:01.469 4339 25665 E wv_dash : tee_send_msg_general_cmd is failed.
04-06 15:35:01.469 4339 25665 E wv_dash : process drm decrypt CENC failed
04-06 15:35:01.469 4339 25665 E WVCdm : Decrypt error result in session sid104 during encrypted block: 178
04-06 15:35:01.470 32727 8205 E NdkMediaCodec: queSecureInputBuffer:
04-06 15:35:01.470 32727 8205 E NdkMediaCodec: sf error code: -2006

The problematic mobiles details as below,

Samsung S6:
Chip: Exynos 9611
Android OS: 11

Samsung S21:
Chip: Exynos 2100
Android OS: 11

Samsung S9

The same asset works fine on other Samsung devices and also on other brand mobile models. So, need to know why this specific error occurs only on these specific devices where the same asset works fine with other devices without any issue

Please let us know if you need any more info on this.

2

Hello,
Is this issue happening on Android 11 only? You may check the issue on the latest software version. If the issue still persists, I think you might get better assistance if you submit a support request here