How to update Financial Information? I want to update my IBAN number

Galaxy Store Seller Portal
1

How to update Financial Information? I want to update my IBAN number

2

I asked a similar question here on the forum on February 13th and to this day I have not received any response. I miss our friend Ron who took care of us here on the forum until he retired.

3

Omg. Why do they want so many info, and some documents, passport and what is BankBook???

A commercial seller cannot modify their profile from their side, yet we can modify it for you. We require your address and full bank information to finish modifying your financial profile.

We will modify your financial profile if you send us the all requirements that we are requesting.

Kindly provide us with your bank information and identification for further assistance.

Ø Documents:

  1. BankBook

  2. Passport copy

Seller’s Basic Information >

  • Address:

  • Postcode:

  • State/Region:

  • City:

Intermediary Information >

  • Intermediary bank:

  • SWIFT:

  • ABA:

  • CHIPS Routing No:

  • Address:

  • Correspondent account in an intermediary Bank:

Beneficiary Information >

◎ Bank Name(Beneficiary Bank):

◎ Bank Branch name:

◎ Country of the Bank:

◎ Branch address:

◎ Account Number:

◎ Account holder: (*Must be identical with the seller name)

◎ Swift code:

◎ Bank Key:

◎ BIC/IBAN Code of Intermediary Bank:

It was an honor to assist a dear business partner today. Your satisfaction is a priority for us.

Best,

Customer Service Center

And where to send all of this?

  • This email was sent from a notification-only address. Please do not reply to this email.

Do not reply to this email… Is this a joke? So how can I send it then?

On the first registration I didn’t have to fill all these fields and documents, now they want more just to change your IBAN number…

4

Hello android_dev2,

You can submit the documentation through customer support. Since you cannot reply to their response, you should open a new request.

See Information about Profile Editing for more information changing account information.

5

They ask for the following info of Intermediary bank which they didn’t need it on the first registration of my account and they don’t really need now but still want it for updating…
My bank doesn’t even provide this info at all. It’s just a joke…

As we have checked your financial information, it seems that your Intermediary bank information is incomplete.

Please note that your payment could be refunded if you submit incomplete bank information.

Intermediary Information >

  • Intermediary bank:
  • SWIFT:
  • ABA:
  • CHIPS Routing No:
  • Address:
  • Correspondent account in an intermediary Bank:

My bank provides the following info for it:

Intermediary Information >
DEUTSCHE BANK TRUST CO. AMERICAS, NEW YORK, USA
Account number: 04452477
SWIFT: BKTRUS33XXX

I have used it everywhere and it was enough (Google Play, etc).

6

So they finally answered me:

Dearest business partner,

It pleases us to work with enormous workers like you who always keep the high value of the Galaxy Store with fabulous creations.

Kindly inform you that your financial information has been successfully updated.

If your remaining revenue exceeds your minimum remittance, payment will be sent to your bank account between at the end of April 2025 - 7 May 2025.

Please note that wire transfer could be failed if there is an issue with the provided financial information and you will receive email from Seller Portal on the 3rd-4th week of May if the transfer fails.

But I checked my profile and nothing has been changed…