Hello, Samsung Support!
We recently updated our “Okey Carbon Moon 8 colors” (Content ID : 000005709299) watchface (✌️ Okey Carbon Moon 8 colors - Apps on Galaxy Store) and some devices cannot see the watchface in a Store. And even if you try to find it by searching by the name – you cannot find it.
For example, this device: Xiaomi Mi 9
Galaxy Active 2.
In preparation for publication, we have chosen availability on all devices except the Gear S2.
This has a huge impact on users who are unhappy.
P.S. If you open the watchface by the link, then it becomes visible in the browser, but show a label about the unavailability of the watchface on this device.
we found out that the problem persists only on devices where there is no galaxy store app and only galaxy wearable is installed.
Эту проблему заметили наши пользователи на этих устройствах:
Galaxy active 2, with poco f3
Watch Active 2 (smr820)Xiaomi Mi9
Samsung Watch Active 2 OnePlus 7T
Galaxy Watch 3 Google Pixel 5