I have a face for sale in app. I have had both sales and reviews on it. All the correct countries are listed and correct device type/ The url for it shows up on a desktop:
[edit: broken auto-link to https://galaxystore.samsung.com/geardetail/com.watchface.DigilineX-Distance has been removed]
but it does not show up in my store. I emailed tech support and they told me to check country/device. All this checks out. I cannot find it anywhere at all.
Dear @dur1585595648,
I advice you try contacting the tech support team also while searching in the Galaxy store for the Watch Face make sure the filter is set to show installed apps / faces. Also contact a friend to check it on the Galaxy Store, I will also help you check and get back to you soon!
I did contact support. They told me to check country/device settings. They all check out I have like 60 faces for sale so not much different than the others.
Actually it is listed correctly. I’m wondering if it’s because I have the new Galaxy 3 watch? I have another one that is not showing up in store: [edit: broken auto-link to https://galaxystore.samsung.com/geardetail/com.watchface.DigilineWayfinder has been removed]
Look at your devices it is only 1263. You are missing 300+ combinations.
How to UPDATE a list
Sign in to the seller portal
Select your content
Select Update
Click on Binary and see how many device you have listed. There is a red number for selected devices. It may be 1792 or so as the default adds support for S2 and up.
If it is around 1694 or 1792 you should be Ok don’t worry. I don’t think they test on Gear S2 anymore. They added 98 new combinations for the Updated Active2 Tizen 5.5 watches but you would still be available.
If not Click on the red number for “Selected Device(s)”
A dialog window with a large list of hardware combinations shows up. Don’t get confused.
In the search field at the top right enter “Gear S2” - no need to press Enter.
The displayed list now only contains hardware combinations including the S2 watch.
Now check the check box that has #1 to deselect those selected devices
Despite the message still reads the same total, you have in fact deselected all Gear S2 combinations, about 314+
Click the “Save” button at the bottom.
about 14xx devices should now be available
Enter submit
Your previous binary will still be available as the new versions are added. Normally this takes just a couple days to be reviewed and approved. It is not as rigorous as a initial update.
Makes sense but what doesn’t make sense is a lot of other faces are still visible to the gw3.
I’m 99% sure there is an issue as I’ve always posted binaries the same. I exclude the S2 in its entirety. I could be mistaken in my analysis but something doesn’t make sense.
I will however update any binary that is not showing though.
First off be sure to exclude Gear S2 not just S2 or it excludes Galaxy S20 and Note S20.
The store does a batch update for new devices combinations for most watch faces a few months before release. If you happen to upload or update your watch between when the batch update is done and the release of the watch you will cancel the store’s update.
This is quite frequent even with the same seller that some of a watch designs are updated and some seem to be missed.
