Published on Google Store but not downloadble

[gerlandog]

hello… I managed to publish to the google play store without problems, but When it comes to look for the app or download I can not…

and in the compatible devices I can find more than 35 watches including mine (GW4).
What is it that I am doing wrong here?

Thanks guys!!!

[ALITHIR]

This is because Wear OS build with Watch Face Studio powered by Samsung with an API of 28+, are not supported by Google Play on some 13,840 Android devices.

Customers affected by this error message are advised to browse and download via web browser from personal computer or search the watch name in Play Store > under ‘This Device’ > select Watch and tick their model > proceed to Install > Redeem Coupon > Pay > wait for app to appear on their watch.

I believe Google Play is working on it. In the meantime, Publishers/Developers familiar with Android Studio have paired their apps with another companion app to defeat Google Play’s algorithm (sort of) to project the app through.

You may find some workaround here:

Google play wear os companion app

I refer to the issue of many Samsung Publisher’s are facing now in respect to their work not being visible when accessed via Android devices. Although some Publishers have found a workaround with an empty Android companion app, I feel its not the right solution. I believe GooglePlay will raise their priority to rectify the issue if all Galaxy Store Publishers here raise a feedback form in expressing the same. Link: Report an Issue to Google Play - Play Console Help Thank you

[ALITHIR]

And here: Strange on Google Play, share a secret!

[gerlandog]

Thanks for the fast answer, the issue here seems to be different since, the screen captures are made on a web browser…

Thanks!!

G.

[r.liechty_SDR]

@gerlandog

Thanks for the fast answer, the issue here seems to be different since, the screen captures are made on a web browser…

It often takes a few hours to days to show up in Play Store.

Ron
Samsung Developer Relations

[TS-Design]

@r.liechty_SDR

It often takes a few hours to days to show up in Play Store.

Yes, it takes a few days to find the Watch Faces in the different categories. But this has nothing to do with the error that the watch faces are not downloadable.
I have tested this many times on Samsung S9 Plus and Samsung S20 Plus.
My test:
I cleared the Play app cache. Watch Faces that were previously discoverable were no longer discoverable.
It seems that you have to click the link twice for the Play app to allow a download.
This error does not occur on a PC browser.