Samsung Blockchain not working on my Note 10+

Thank you for participating in the Samsung Developer Forum. However, this is not the correct forum for end product bug reports, questions or concerns.

I would recommend you post using the Samsung Members App or at Samsung support select Contact US and then the Social tab Join the Conversation

Because end user questions disrupt developer discussion this thread will be removed soon.

Ron
Samsung Developer Program

@bel1599129883

Hi, This is Samsung Blockchain OPS team.
Sorry for late.

  1. Reproduce your issue.
  2. Go to keypad on your call app.
  3. Input *#9900#
  4. Select ‘run dumpstate/log’
  5. Wait for logs to be generated.
  6. Select ‘copy to sdcard (include cp ramdump)’

And then, you can see the ‘log’ folder in the app of My Files.

Please send us your log files to this address. (wallet.sec@samsung.com)

Let us handle your problem as soon as possible.