Hi, @Ummey@UmmeyHB
Immense gratitude for providing this service, it has literally been a life saver for our work. Unfortunately, there are persistent issues that seem to never get fixed.
The UK server/farm has completely disappeared from the website, at the time of this writing (16/12/2024 15:14 GMT). This happens so frequently. A few days ago, it was the Russian server. The Indian server has also disappeared and is yet to return. We humbly request these servers be brought back again, as they are an indispensable tool for our work
Some devices in the USA server fail to connect to the wifi with ssid gatelabrtl6. Connection attempts either end with a “Couldn’t get IP address” or simply a “Connection failed”. Also, still in the USA farm, the Galaxy Z Fold 6 devices have a serious lag issue, making them almost unusable. The time taken to respond to input is too long, making the devices literally unusable. All other devices work just fine, the Galaxy Z Fold 6 devices are the only devices with this issue on the USA farm.
When using devices on the Korean server, we noticed the internet speed used by these devices is more than deplorable. Downloading our game apk files to the device takes forever (barely 80 MB). Please fix this issue. We’ve complained about this in the past, it got fixed, but the issue manages to keep returning. Hoping for a definite fix.
As earlier mentioned, please bring back the UK and Indian servers. We depend heavily on them and their absence is causing us some issues.
While waiting for a favorable reply to our requests, please accept our humble regards.
Hi just want to know want uk server will back we really need it back it is the only server that work well and try to add some more devices on it and thanks for your service
Hello
Russian servers are unavailable for me. When this will be fixed?
I also have request to return these servers, as they are an indispensable tool too.
Looks like our requests seem to be yielding fruit. The Internet on the Korean server has gotten better, but occassionally reverts to the lamentable speeds. Thanks for the fix and hoping for definite improvements.
The RTL’s UK server has, yet again, disappeared. When should we expect its return? Is it still under maintenance?
@Ummey
Thanks, eagerly expecting its return. And thanks for the quick response, it means a lot. Silence from you guys is actually really frustrating, more than you can imagine.
@Ummey
One other issue, ALL of the Z Flip 6 devices on the USA server are “dead”. They won’t even startup. We’ve wasted credits trying to reserve them, only to realize they are not working. Please report this. Hoping for a fix.
How many times do we have to complain and request for the lag issue to be fixed? To the engineers in charge ever bother to actually use the devices they work on? The S25s have been added, while the S24s and S23s on the USA server are almost unsuable. The input lag is a total disaster.
You reduce the video quality to the least possible, but it still feels like you’re using the device at 5 frames per second. Clicks and gestures take up to 7 seconds to be considered. This is only for the 24s and 23s and the Z Flip 6 on the USA server. All other devices work seamlessly, proving that the mentioned devices need particular attention.
Edit: Now more and more Z Flip devices are becoming laggy as well. The Z Flip 6, all of them on the USA server, won’t even boot up or show up, just a dark screen. The Z Flip 5 and Z Fold 5 have also become laggy. What’s really going on? Why aren’t you guys doing anything to fix this. We haven’t tried any S25 device yet and we ar already scared we’ll meet the same fate. Please fix the Lag issue. Location is definitely not my issue.
Please, please and please, look into this, it’s nerve racking.
@Ummey
Hi, from the looks of it, the lag issue is an occurrence you guys don’t want to do away with. My report goes as thus:
It’s literally to use ANY S25 or S24 device on the USA or Russian server. On the UK server, they are almost always reserved (seems like bots). The S25s and S24s, ALL of them on the USA, Russia and some on the Poland servers lag insanely, they are literally unusable. Do you guys actually bother testing these devices yourself before making them go public? Anyway, the lag issue should please be done with. The Note 20 on the USA server has the same issue. Horrible lag
Internet speeds on the Korean server are a disgrace. It takes upwards of 10 minutes to download an 85 MB apk file. We mentioned this in earlier reports, something seemed to have been done, but now, we are back to the issue, yet again. Why is this happening?
Few Galaxy S devices on UK server and are almost always reserved, for the most part. Where did all the devices go to? The server was taken down for maintainance, but since it came back, there has been no visible change; devices always reserved, fewer Galaxy and Tab devices, it is really frustrating, please look into this.
It is a humble request that permanent solutions to these mentioned problems should be found and implemented. It’s so discomforting to come across and have to report bugs and glitches almost every week. Thanks in advance for all the changes you’ll make