Samusng Remote Test Lab - Several Issues

1

@Ummey @UmmeyHB
@Shamima

Hi, for yet another time, I am writing to inform you about the issues currently and constantly plaguing the Samsung RTL and respectfully request for a solution.

Simply put, right now, only the USA and Korean servers are usable, and even they aren’t even totally okay. This leads to situations as seen in the image below: All testers have now flocked to these servers, since they others are a total mess. Most of the devices have been reserved, making us unable to do the neccessary work.

Screenshot 2025-07-27 101727
Screenshot 2025-07-27 1017271057×894 114 KB

The UK server literally has no device for most of the time. Barely 5 Z flip or Fold devices are generally available, and most of the time, they are all reserved. What happened to all the Galaxy S, Z and Tab devices it used to have? Please bring them back, please.

Several Korean devices are laggy, really laggy - try using the Galaxy Tab S10+ or Galaxy Tab S10 Ultra and see for yourself. These two models, amongst others, are the laggy devices (extremely slow response to input, clicks…)

As for the USA, several devices have not been properly configured. All Galaxy Flip 5 and Galaxy Fold 5 devices, these two models for example, have no internet access. They haven’t been configured to any Wi-Fi network. When you press the “Reset Wi-Fi” button, a popup menu appears and has infor saying “SSID not configured”. I guess this implies the device won’t be able to connect to any Wi-Fi network no matter what. Please look into this

Screenshot 2025-07-27 105355
Screenshot 2025-07-27 1053551649×893 98.7 KB

Poland and Russia have internet speeds of the 1990s - painfully slow. Over an hour to download an 85MB apk file? That is just insane in 2025 and from a company like Samsung.

Screenshot 2025-07-27 104047
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This internet speed issue can be experienced almost throughout all Russian and Polish devices. Hoping for a fix in the nearest possible future, this hasn’t always been an issue.

The UK is literally non-existent, India comes and goes sporadically, same with Brazil.

It’s obvious since @r.liechty_SDR left, you guys have become experts at giving replies only when it suits you. Please, communication is vital, really hoping for a follow-up to this complaint, please, so I can be at least sure I have been heard.

Kind Regards

2

Hello carlsonkenson,

To reach out to the related development team for faster analysis, please report the issue to the Developer Support dierectly.

If you get the solution, you can also share it here so that others can also get to know.

Thanks
Shamima

3

Hello,

Sorry for the inconvenience.

  1. The UK and US devices: We will monitor the devices more frequently, and also request the on-site operators to check them.
  2. The Wi-Fi issue in the US device has already been resolved.
  3. internet speed on the Poland and Russia devices: We requested to check their wireless routers.
  4. laggy issue: We’re aware of this because we’ve got similar feedback, but unfortunately it doesn’t appear on our side. We will try to investigate this.
  5. The Brazil region is under renovation until 12 Aug (estimated)
  6. The India region has an issue with network configuration. They had had the same issues before, but it seems not easy to find the root cause. We’ll try to restore the infrastructure.

Regards,

RTL Support