Service Country Erroneously Removed

We have a critical issue that happened when we added a new country to our service area that it removed the others (US and Canada). What is the fastest way we can get this resolved? We have already created a 1:1 ticket however those can take weeks to hear anything back from.


I think that is the only way is via your content manager. They try to respond within 4 days but may be away.

If it is over a week with no response let me know here and I’ll see if I can get some action.

Samsung Developer Relations

Over a week? Ouch… there are a lot of users that rely on these screens to run their business. How do we even know who our content manager is?