Test Confirmation Rejected (too expensive)

Hi, the reviewer is saying "Policy Paid apps must not have unreasonably high prices. (The price $10 is too high.)

[Defect]
The app has to comply with below app distribution guide.
1.2.7 Paid apps must not have unreasonably high prices.

[Procedure]
Please check the price of the app

[Expected Result]
App prices has to be similar to this kind of app.
Please set a reasonable price after checking this kinds of app prices.

[Defect]
The app has to comply with below app distribution guide.
1.2.7 Paid apps must not have unreasonably high prices.

[Procedure]
Please check the price of the app

[Expected Result]
App prices has to be similar to this kind of app.
Please set a reasonable price after checking this kinds of app prices."

This is a niche, unique and professionally made app which is a one time purchase - I believe the reviewer hasn’t even read the documentation.

In light of this I searched for similar things and the store brings up apps with descriptions like “I made this for my son, do not take it seriously ($4.07 AUD)” and others that look like they’ve been thrown together as a school project or something.

I also note this exact same app is already available on the Apple App Store for the same price.

Do I need to have a back and forth with the reviewer, or perhaps Ron can look into this?
Happy to have a discussion and send further details like a link to the app and documentation privately.

Thank you.

Crazy, you should be able to price at the strategy you want, the market will decide if it’s too high.

Can you price it low then once it’s approved make a price change. I know for themes and watch faces on the store, pricing can be changed without Samsung reviewing.

2 Likes

Exactly, I’ve tried to resubmit with a lowered price and get “The binary in ‘Certification Failed’ cannot be registered. Please modify or delete the binary.”, so presumably would need to bump the version number and wait another 5 days or so just to get it through which makes no sense. I’ve opened a support ticket with all the information they need including a link to the App Store where it’s live and listed for the exact same price, let’s see what happens. What a headache.

It can be a bad user experience. I think that mobile users are used to getting cheap or free apps and download without considering the price then ask for a refund when they get the credit card bill.

Ron
Samsung Developer Relations

Lowered the price by $5, politely explained the uniqueness of the app and invited them to read and understand the docs, which they didn’t do and rejected again for the exact same reason.

To be clear we’re talking about a < $20 app that is properly made and engineered.

Meanwhile browse for firefox on the store, see the attached for what comes up:

Also took a screen recording for your viewing pleasure:

That’s right $300+ for a thing that just displays a pdf, from a seller in Nigeria using a US company somehow. Yet I’m being jerked around. What a total joke this is!

edit: that $300 pdf app’s required permissions look pretty legit too:

I’ll report it. that appears to be pricing outside guidelines.

Ron
Samsung Developer Relations

Lowered the price again, which actually goes against my business model - but now it seems like they’re taking their sweet time doing the device test. Each other time was about a day and no issues found except they took exception with the price, now the device test is taking a lot longer. Let’s see what excuse I get this time!

Meanwhile:

Still under device test, tor scam app for $300+ still available. Contacting the link in the review feedback returns a badly translated form letter saying they can’t be bothered looking into the information, put comments in the next review notes. Ron, anyone?

TOR Darknet was supposed to be suspended. I’m not sure why it is available.

I’ll contact you about your app content ID currently under review.

Ron
Samsung Developer Relations

Thanks Ron, let’s see how this pans out.
Just looked again and Darknet is definitely still up.

For anyone that may be following along - Ron has been assisting with this and I think we’re almost there to having it sorted.

update: rejected again when trying to add more countries - they seem really stuck on the $10 or less price point. The only way the previous one was approved is if I set the price to $9.99. The tor scam app is still up for around $300, even though Ron reported it over 5 days ago. See plenty of other paid apps on there for $20+ (amongst all the microtransaction games, adware and scams) Ridiculous!

@username1
I’ll work with you or others on this. There are legitimate apps that are $100 and subscriptions that can be even higher.

Ron
Samsung Developer Relations

Ron is an asset to Samsung and us developers, I would’ve already given up and dropped Android altogether if it wasn’t for his involvement.

As frustrating as this has been, currently the Galaxy Store is the only viable commercial alternative for selling to users that may not have access to, or refuse to use Google Play Services and all that entails.

I hope it’s kinks get ironed out and it doesn’t go away. (like the smartwatch platform which now sadly just directs you to google play)

1 Like

… and we have the same problem again with this update I just submitted.

@username1

I think any app that is over a certain price will get flagged as possible fraud. At least you know what to do this time.

Ron
Samsung Developer Relations

Lower the price then raise it right after approval, every time?

It looks like that is what you have to do.

The reviewers probably have a check box and over a certain price is an automatic rejection.

Ron
Samsung Developer Relations