The application could not be submitted - China Age Restriction

Galaxy Store Seller Portal
1

Hello!

We cannot submit an update to our game because a popup “The application could not be submitted - China Age Restriction” blocks the submition.

We do not distribute in China and I cannot see the options it asks for.
I have tried to contact support but Contact Us button redirects me to samsung.com

Please help!

2

@anton.petrov

When you submit to the seller portal remove any unsupported countries before uploading the binary. There is also a section for age guidelines.
If you don’t have China listed you need to contact the seller portal for more clarification.

Ron
Samsung Developer Relations

3

Thank you, Ron.

Can you help me contacting the seller portal? Because “Conctact Us” button opens samsung.com site for me and not a contact form or anything usefull.

4

Okay, we figured it out.
It turned out when you switch languages in the App Information - its fields change too. So all we needed was to select Chines Simplified and set the Age Restrictions.

image
image1543×572 61.7 KB

Not obvious at all!!