Your app’s Play Store listing provided a non-valid Wear OS screenshot aspect such as 1:1 for circular and square screenshots, and 4:5 for rectangular screenshots

My watch face has not been accepted into Wear OS on google play store because of the following :

  • Your app’s Play Store listing provided a non-valid Wear OS screenshot aspect such as 1:1 for circular and square screenshots, and 4:5 for rectangular screenshots.

Google keeps giving me the same rejection above despite all of the screenshots are matched with guides mentioned below every image upload form at the Main store listing page.

Any Help

Im in same boat. I had one screenshot which was not 1x1 so I removed it and saved. It appears in Publishing overview under review.
within 10 min its gone but the face still shows not compatible. I have removed Oppo square watches and also I have not put any HR related as previously they gave that reason to reject…

I cant get to pass 1 WF because of petty reasons and non well documented Workflow on review process.

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I contacted Support … Just now… This is what I got…

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I believe that the Agent didn’t understand the issue that we have here , this is my second week with google trying to get pass with Wear OS eligibility .

Be sure you upload .png not a .jpg file

see this thread and Meta Data

Ron
Samsung Developer Relations

am still stuck with google at the same point, Did you get in further ?

I created 2 more faces, they both approved but later i found they both have compatibility issue.
Also release type was removed i don’t know how.
So i added back again and it shows under devices as Under review.
Rgds,
Niranjan

My total 3 faces are approved and are ready to be purchased (only from browser).
Old 2 yet in same bucket of approved but not compatible…

Rgds,
Niranjan

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congratulations :slight_smile:
Did you know what was the (screen shots aspect ratio) about, am still stuck with google as they are keep rejecting opting the watch face to Wear OS because my uploaded screenshots aspect ratio even that am only uploading 1:1 screenshots !

No clue… I dint do anything just removed that bad image which was not 1x1.
Rgds,
Niranjan

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are you uploading .png files? they don’t allow layered files (.jpg or Photoshop images) for the icon screen shot.

Ron
Samsung Developer Relations

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Its been 7 days that im dealing with crappy google wear os review team. i dont know why without fully testing the watchface they reject it.

I have a layer in my watchface of AoD Outer Index on off . It has by default first setting off. And has then more 3 x options available in customization menu.

TheGoogle Wear OS review team is so noob that i have recieved two x update rejections based on this statment.

The watchface doesnt contain outer circle as shown in screenshots.

FFS at least open customization menu and do as instructions are given . This is really height of non sense and stupidity, now are we going to even y
Teach them how to test a bloody watchface.

Always take screen shots of the default settings that show when first installed. I’m not sure it is a good idea to have customization for AoD mode. They are not obvious when you do the customizations that they are for AoD and confusing to the User.

While I can’t find any documentation for AoD I recommend no customizations for AOD and only un-editable complications for a better User Experience.

Ron
Samsung Developer Relations