App Rejected due to two icons showing after upgrade

Seller Portal
#1

My app was just rejected because when upgrading from one version to the next on a Galaxy Watch 3 running Tizen 4, the icon appears twice in the Samsung launcher. The issue goes away after restarting the watch.

This sounds more like a problem with how the Samsung launcher deals with upgrades than any apps.

I’ve added both a widget and a service component to my app and perhaps the launcher is not managing this properly.

At any rate I’m not sure how to resolve this.

#2

HI,

You need to do address questions about rejections with the seller portal 1:1 Enquiry

Would you like to move this to either the Galaxy Watch forum to see if someone has had similar experience.

Ron
Samsung Developer Program

#3

Sure, can you move it? I would like to get some help so that I can publish updates to my app.

#4

Click on the link seller portal 1:1 Enquiry it will ask you to sign in and take you to the seller portal.

Check this before you do.

  • Package ID must remain same across all updates.
  • version number must be changed for each new version, and make sure the newer one has a higher number.
  • once you build your project you will have a XXXXXX.tpk file - rename it directly through your file explorer, because file name MUST be different for each uploaded binary.

Ron
Samsung Developer Program