always when i submit a Ticket to the Premium Support and send them Screenshots, wrote it doens’t matter if use Windows or Mac Tool, also that the Issues there with each Theme what is created by Tool 9.25. Mostly i send them also there a the Issue is and how it can be fixed. (Which color attributes and so on).
I got always the same answer. It feels like they don’t understand the Ticket.
Regarding your inquiry, we would like to inform you that to better assist you solve the problem, please contact us again by using [Add Question] button and provide us below information:
- Related Content ID and Content name
- Theme Editor version
- Version information of the Theme Editor (please confirm it is for Windows OS or Mac OS)
- The binary file (.apk)
- The project file (.stp)
- Other useful information
Also in a previous ticket, i suggest all color attributes, which can fix the Issues and they need more as 7 Business Days to check the Issues? I need around 10min to find them and know how it be fixed. Feels like i do there Job :(, but they don’t give a Beta Test for Tool to fix Issues, before release, they have there own Beta Testers, but i feels like the Beta Testers don’t test the Tool enough.
It can’t be that I find more than 50 errors in the tool, it can be so easily. So please Samsung, improve it!