My watch faces and android apps kept getting this “Batch system suspends a content.” now i finally came across this post .
i never got the pledge email. i just went through all my emails to recheck. i am selling watch faces since 2016 and android apps. What am i suppose to do now?. i’m i to assume that Samsung kicked me out and destroyed my years of work and support to Samsung store just like that and will not even pay the reaming funds i have there?
Samsung did not kick anyone out you still have a seller account. Any funds owed will be settled. If you don’t have the minimum amount you should check with the seller store on how to proceed.
There were two reasons that watch face sellers partnership status was revoked.
One is that they never signed the agreement when the ecosystem was closed in October. In that agreement you agreed to keep the seller portal contact information current.
The other is they did not submit a pledge in May. Email was sent to the seller’s account email address. Notice was posted on the seller store in April of the email, with information on what to do if you did not receive the mail, Not getting an email or having it go to the spam folder is not an acceptable reason for not signing the pledge.
As for suspending your content, one of the clauses in the pledge is to assume responsibility for any plagiarism or IP infringement. Since you did not do that your content can no longer be sold and you can not upload new content or update the current content.
I know it is very hard line and there was loyal watch designers that were revoked from the watch seller partnership. But it was a slow deliberate process over a full year of intermediate steps and even now there will be another open period where you can re-apply for a watch seller partnership in August.
If you feel there are mitigating circumstances please contact the seller portal.
Ron
Samsung Developer Program
Thank you for your replay. sadly i was not aware or got notified about the pledge. alas, what is done is done. i don’t mind the strict guideline but they should equally be accessible to people who genuinely want to work on this. I have no idea what to do now and how to fix all this or if its even possible to do so.
Its very unfortunate how times have changes at Samsung store, few years back Samsung was encouraging their loyal watch designers, personally emailing them to offer them easy access to be featured on the store front and now just revoking them for not be able to catch a link. I am glad i was part of that friendly era.
Alas a few years ago too many people took advantage of the easy access ruining it for those that were professional with good designs and followed the laws.
You can re-apply for watch designer partnership again in August but the chances of being accepted are slim. If you know a watch designer partner they may consider working with you as a agent for your work. That is how game develops publish.
Ron
Samsung Developer Program
Mine were just suspended. I’m 99% sure that I did the form way back when I got the email, however I don’t have any proof. I submitted a support request through the portal.
One of the agreements in the form in May was you were to add or update content at least twice every 3 months. I think that is why you were suspended. A notice was posted in the Seller Portal and an email was sent out in September announcing this happening in October then a further grace period was extended.
Ron
Samsung Developer Program
Where in the portal would it have been?
If my watch faces work perfectly then why do I need to waste time to update?
This was a stupid decision on Samsung’s part.
How can I get my 3 to no longer be suspended?
This has been a policy for over a year.
You agreed to this either when you first applied or in a notice in the store in October and again when you signed the pledge in May.
You will need to apply to be a Galaxy Watch Designer in a week or so HERE do not use your suspended designs but create new ones.
Ron
Samsung Developer Program
Why can’t I use the suspended ones? I’ve had them in the system for a while and appear to be popular and have been featured in some youtube videos with links to them. I’d hate to lose sales because of this horrible policy.
The number of watch face designers has had a huge growth in the past two years and a decision was made to close the ecosystem. This has proceeded over the past 14 months in a slow deliberate manner that allowed all leeway possible. A warning was sent out in September about the need to upload/update content to all that were in violation. An extension of not one but 2 months beyond the 3 month period was granted as a curtesy.
You signed a legal agreement to upload or update content.
Ron
Samsung Developer Program
What a shortsighted decision on behalf of Samsung.